In these general terms and conditions of sale (hereinafter "T&Cs") are understood as:

The company PARC ZOOLOGIQUE DE TREGOMEUR is a EURL, registered with the RCS of Saint-Brieuc, under the number 45309084700022 with a capital of 5000 €.

Insurers:

ALIANZ: 21 rue du Vieux Saint Louis BP 507 53005 LAVAL Cedex

AXA: Cabinet AXA Philippe de Bricourt 16 rue du Gal de Gaulle 22502 Paimpol Cedex.

Trade name: ZooParc de Trégomeur

Phone number: 02 96 79 01 07

E-mail: accueil@zoo-tregomeur.com

Site Internet : https://www.zoo-tregomeur.com

The PARC ZOOLOGIQUE DE TREGOMEUR is located at 1 moulin de richard 22590 TREGOMEUR.

"CUSTOMER":

Any natural or legal person with whom the Trégomeur Zoological Park concludes a sales contract.

"ORDER": any contract binding the "customer" to the Trégomeur Zoological Park for the realization and execution of the sale of tourist products.

"QWEEKLE": portal/platform specific to the Trégomeur Zoological Park website allowing the purchase of one or more tourist products.

1 General

1.1 These T&Cs apply to any online order of one or more electronic tickets purchased by the "customer" from the "QWEEKLE" online ticket office of the Parc Zoologique de Trégomeur. These T&Cs can be consulted on the website.

1.2 The "client" declares that he/she has the capacity to enter into this contract, i.e. that he/she is of legal age and not under guardianship or curatorship.

1.3 The placing of the order implies the express and unreserved acceptance by the "customer" of all the terms and conditions provided for in these T&Cs.

1.4 The Trégomeur Zoological Park reserves the right to unilaterally modify these T&Cs at any time and to apply them to all orders placed after the date of modification.

1.5 The admission ticket allows access to the park on the days and hours of operation according to the period chosen by the "customer" at the time of purchase.

2 Commands

2.1 Orders for electronic tickets are subject to these T&Cs as well as the park's internal regulations. To place an order, each "customer" must identify himself or herself by filling in a form with details of the desired services. The content of the offers proposed by the Trégomeur Zoological Park can be consulted on its website: www.zoo-tregomeur.com.

Before definitively registering an order, the "customer" will have the opportunity to check his selection (basket) and will be able to modify it at his convenience, before accepting the General Terms and Conditions of Sale. Any ticket issued will be due at the end of the order.

2.2 The validation of the order will be done via the "Proceed to payment" button.

2.3 All information appearing on the confirmation emails will be deemed accepted by the "customer" if he has not disputed them by registered letter with acknowledgement of receipt within 8 days. However, they can only be challenged to the extent that they differ from their order.

2.4 By keeping and/or printing the confirmation page or the e-mail sent by the "QWEEKLE" portal of the Trégomeur Zoological Park website, the "customer" has proof of his order.

2.5 The park tickets purchased will be printable directly by the "customer" via their own equipment, or downloaded on their smartphone. For the environment, tickets can also be presented on a smartphone and scanned at the entrance to the park.

2.6 Once the order has been confirmed and paid, the Trégomeur Zoological Park cannot retroactively apply discounts and one-off promotional offers.

2.7 Internet tickets purchased via the Trégomeur Zoological Park website are only valid for the period chosen by the "customer" when ordering. These Internet tickets are non-exchangeable and non-refundable.

2.8 Each printed Internet ticket is provided with a unique barcode/QR Code checked and registered at the entrance of the Trégomeur Zoological Park using the "QWEEKLE" application. It allows access to the Park to a single customer and only once. It is not possible to be admitted to the Park more than once with the same Internet ticket. Only the first person to present the Internet ticket will be admitted, as this person is presumed to be the legitimate holder of the ticket.

2.9 Children's internet tickets can be checked at the ticket office at the entrance to the Trégomeur Zoological Park. Proof of the age of the children can be requested at any time by the staff of the Trégomeur Zoological Park; In the absence of such proof, the adult rate will be applied.

2.10 It is strictly forbidden to reproduce, duplicate or counterfeit an internet ticket, to make them available for such purposes or to use copies of these documents. Such acts are punishable by criminal prosecution, without prejudice to the damages that the Trégomeur Zoological Park would be entitled to claim from the offenders by virtue of the prejudice suffered.

3 General rules for the sale of electronic tickets

3.1 Any electronic ticket purchased by the "customer" for access to the park will not give rise to any particular advantage in the event of a large number of visitors.

3.2 The descriptions of the electronic tickets presented on the Internet Ticketing Service specify the services included in the price for each product. Prices are indicated in euros and are inclusive of all taxes, unless otherwise stated on the Internet Ticketing Service. In general, and unless expressly stated otherwise, the prices do not include insurance and all personal expenses (catering, drinks, souvenirs) and more generally any service not expressly mentioned on the Internet Ticketing.

3.3 The prices shown on the Internet Ticketing may be modified at any time, without notice, it being understood that such modifications will not apply to previously accepted reservations. The age ranges defining the different ticket prices are explicitly defined on the website.

3.4 Complaint: any complaint by the "customer" must be sent by registered letter with acknowledgement of receipt to the Trégomeur Zoological Park at the following address:

Parc Zoologique de Trégomeur 1 Moulin de Richard 22590 TREGOMEUR

3.5 Cancellation or modification:

By the "customer": tickets are non-refundable, non-exchangeable and non-postponable; they are not transferable. In the event of cancellation of all or part of the order by the "customer", whatever the cause, the latter will not be entitled to any refund from the Trégomeur Zoological Park

By the Trégomeur Zoological Park: The management of the Trégomeur Zoological Park reserves the right to modify or cancel any reservation in the event of force majeure, fortuitous events or specific operating constraints. In the event of cancellation of a service by the Parc Zoologique de Trégomeur, the amount paid by the "client" will be reimbursed to him/her to the exclusion of any other compensation.

4 Responsibilities

4.1The Parc Zoologique de Trégomeur may exonerate itself from all or part of its liability by providing proof that the non-performance or poor performance of the contract is attributable either to the "client", or to the unforeseeable and insurmountable act of a third party or an event unrelated to the provision of the services provided for in the T&Cs, or to a case of force majeure.

4.2The "client" will be held liable for any damage, direct or indirect, that the subscribers may cause during their presence in the Parc Zoologique de Trégomeur, whether with regard to the staff and/or customers of the Parc Zoologique de Trégomeur, or with regard to any equipment made available to the client by the Parc Zoologique de Trégomeur.

4.3The Trégomeur Zoological Park declines all responsibility for damage of any kind whatsoever. Indeed, each visitor is responsible for any damage, direct or indirect, that he or she may cause during his or her presence in the Park.

4.4 The company Parc Zoologique de Trégomeur cannot be held liable under any circumstances, in particular in the event of loss or theft of tickets. However, he may issue a duplicate on presentation of an identity document, date of reservation, provided that the ticket has not been used.

5 Force majeure

5.1 Force majeure is defined in Article 1218 of the Civil Code: "there is force majeure in contractual matters when an event beyond the control of the debtor, which could not reasonably have been foreseen at the time of the conclusion of the contract and the effects of which cannot be avoided by appropriate measures, prevents the performance of its obligation by the debtor".

If the impediment is temporary, the performance of the obligation is suspended unless the resulting delay justifies the termination of the contract. If the impediment is definitive, the contract is terminated

by operation of law and the parties are released from their obligations under the conditions provided for in Articles 1351 and 1351-1 (of the Civil Code).

5.2 In addition to the elements usually considered by French case law to constitute force majeure, the obligations of the Parc Zoologique de Trégomeur are automatically suspended without the latter being held liable for any non-performance in the event of force majeure and, in general, in the event of an event beyond its control preventing the normal execution of the order, such as: bad weather, flood, fire, strike or lockout at the Trégomeur Zoological Park or its suppliers, supply difficulties, decision of the administrative authorities, riots, vandalism, equipment accidents, blockages or delays in transport, force majeure of suppliers or any other cause leading to partial or total unemployment for the Trégomeur Zoological Park or its suppliers.

The Trégomeur Zoological Park will inform the customer of the occurrence of such an event by e-mail or any other appropriate means, as soon as he or she has become aware of it himself, specifying the services concerned.

6 Governing Law, Claims and Disputes

6.1 These T&Cs are subject to French law.

6.2 Any complaint arising during the performance of the services defined herein must be submitted as soon as possible by the client, on site and in an appropriate manner, so that the Trégomeur Zoological Park can seek a solution as soon as possible.

In any case, complaints must be sent by the "client" to the Trégomeur Zoological Park by registered mail within one month of the date of performance of the services.

This letter must specify the order number as well as the precise reasons in support of the said complaint.

7 Personal data

7.1 The information collected on the Internet Ticketing is intended for the Trégomeur Zoological Park. They are subject to computer processing for the purpose of processing the Client's request and the commercial management of the Parc Zoologique de Trégomeur, in particular:

Responding to requests for information made on the site;

Placing and managing orders;

The sending of commercial information when the customer has given his consent or when the legislation in force authorizes it,

The establishment of general statistics on the consultation of the site in order to improve the services that the Trégomeur Zoological Park offers on this site.

7.2 In accordance with the law n°78-17 of 6 January 1978 relating to information technology, files and freedoms, the "client" has the right to access, rectify and delete information concerning him/her, which the "client" may exercise by contacting the company Parc Zoologique de Trégomeur. This is an individual right that can only be exercised by the person concerned in relation to his or her own information: for security reasons, the Trégomeur Zoological Park must verify his or her identity in order to avoid any communication of confidential information concerning him or her to anyone other than him/her. The "customer's" data may be

transmitted by the Parc Zoologique de Trégomeur to third parties for the purpose of commercial prospecting, provided that the "client" has given his or her consent to the registration form he or she has completed.

7.3 The fields on the registration forms followed by an asterisk must be filled in. Otherwise, the Trégomeur Zoological Park will not be able to take into account the registration request.

8 Seller's insurance

The Trégomeur Zoological Park is insured:

- For his civil liability by contract: n°41740022 at Alianz.

- For multi-risk insurance under contract: n°102 602 12 504 at AXA

9 – Right of withdrawal

9.1 Article L 221-28 of the Consumer Code: "The right of withdrawal cannot be exercised for contracts... provision of services, accommodation, other than residential accommodation, transport of goods, car rental, catering or leisure activity that must be provided on a specified date or period.

Pursuant to Article L 221-28 of the Consumer Code, the services covered by these general terms and conditions of sale are not subject to the right of withdrawal stipulated in Article L 221-18 of the Consumer Code.

10 Extract from the Tourism Code

10.1 Article R211-3 Amended by Decree No. 2009-1650 of 23 December 2009 - art. 1

Subject to the exclusions provided for in the third and fourth paragraphs of Article L. 211-7, any offer and sale of travel or holiday services shall give rise to the submission of appropriate documents that meet the rules defined by this section. In the event of the sale of air tickets or tickets on a regular line not accompanied by services related to such transport, the seller shall issue to the buyer one or more tickets for the entire journey, issued by the carrier or under its responsibility. In the case of non-scheduled transport, the name and address of the carrier, on whose behalf the tickets are issued, must be mentioned. The separate invoicing of the various elements of the same tourist package does not exempt the seller from the obligations imposed on him by the regulatory provisions of this section.

10.2 Article R211-3-1 Amended by Decree No. 2016-1278 of 29 September 2016 - art. 1 (V)

The exchange of pre-contractual information or the provision of the contractual terms and conditions shall be carried out in writing. They may be made electronically under the conditions of validity and exercise provided for in Articles 1125 to 1127-6, 1176 and 1177 of the Civil Code. The name or company name and address of the seller as well as the indication of his registration in the register provided for in a of Article L. 141-3 or, where applicable, the name, address and indication of the registration of the federation or union mentioned in the second paragraph of Article R. 211-2 shall be mentioned.

10.3 Article R211-4 Created by Decree No. 2009-1650 of 23 December 2009 - art. 1

Prior to the conclusion of the contract, the seller must provide the consumer with information on the prices, dates and other components of the services provided during the trip or stay, such as:

The destination, means, characteristics and categories of transport used;

The type of accommodation, its location, its level of comfort and its main characteristics, its approval and its tourist classification corresponding to the regulations or customs of the host country;

The catering services offered;

The description of the itinerary in the case of a tour;

The administrative and health formalities to be completed by nationals or nationals of another Member State of the European Union or of a State party to the Agreement on the European Economic Area in the event, in particular, of border crossings, as well as the time limits for their completion;

Visits, excursions and other services included in the package or possibly available at an additional cost;

The minimum or maximum size of the group allowing the trip or stay to be carried out and, if the trip or stay is subject to a minimum number of participants, the deadline for informing the consumer in the event of cancellation of the trip or stay; this date may not be set less than twenty-one days before departure;

The amount or percentage of the price to be paid as a deposit at the conclusion of the contract as well as the schedule for payment of the balance;

The terms and conditions for price revision as provided for in the contract pursuant to Article R. 211-8;

Contractual cancellation conditions;

The cancellation conditions defined in Articles R. 211-9, R. 211-10 and R. 211-11;

Information concerning the optional subscription of an insurance contract covering the consequences of certain cases of cancellation or an assistance contract covering certain specific risks, in particular repatriation costs in the event of accident or illness;

Where the contract includes air transport services, the information, for each flight segment, provided for in Articles R. 211-15 to R. 211-18.

10.4 Article R211-5 Amended by Decree No. 2009-1650 of 23 December 2009 - art. 1

The prior information given to the consumer is binding on the seller, unless the seller has expressly reserved the right to modify certain elements of the information. In this case, the seller must clearly indicate to what extent this change can occur and on which element. In any event, changes to the prior information must be communicated to the consumer before the contract is concluded.

10.5 Article R211-6 Amended by Decree No. 2016-1278 of 29 September 2016 - art. 1 (V)

The contract concluded between the seller and the buyer must be in writing, drawn up in duplicate, one of which is given to the buyer, and signed by both parties. When the contract is concluded by means of

Electronically, Articles 1125 to 1127-6, 1176 and 1177 of the Civil Code are applied. The contract must include the following clauses:

The name and address of the seller, its guarantor and insurer as well as the name and address of the organiser;

The destination(s) of the trip and, in the case of a split stay, the different periods and their dates;

The means, characteristics and categories of transport used, the dates and places of departure and return;

The type of accommodation, its location, its level of comfort and its main characteristics and its tourist classification under the regulations or customs of the host country;

The catering services offered;

The itinerary when it comes to a tour;

Tours, excursions or other services included in the total price of the trip or stay;

The total price of the services invoiced as well as the indication of any possible revision of this invoicing pursuant to the provisions of Article R. 211-8;

The indication, where applicable, of the fees or taxes relating to certain services such as landing, disembarkation or embarkation taxes at ports and airports, tourist taxes when they are not included in the price of the service(s) provided;

The timing and terms of payment of the prize; the last payment made by the buyer may not be less than 30% of the price of the trip or stay and must be made when the documents allowing the trip or stay to be carried out are submitted; 

The special conditions requested by the buyer and accepted by the seller;

The terms and conditions under which the buyer may submit a claim to the seller for non-performance or poor performance of the contract, which must be sent as soon as possible, by any means allowing an acknowledgement of receipt to be obtained to the seller, and, where appropriate, reported in writing, to the tour operator and the service provider concerned;

The deadline for informing the buyer in the event of cancellation of the trip or stay by the seller in the event that the completion of the trip or stay is linked to a minimum number of participants, in accordance with the provisions of 7° of Article R. 211-4;

Contractual cancellation conditions;

The cancellation conditions provided for in Articles R. 211-9, R. 211-10 and R. 211-11;

Details concerning the risks covered and the amount of cover under the insurance contract covering the consequences of the seller's professional civil liability;

Information concerning the insurance contract covering the consequences of certain cases of cancellation taken out by the buyer (policy number and name of the insurer) as well as information concerning the assistance contract covering certain specific risks, in particular repatriation costs in the event of accident or illness; in this case, the seller must provide the buyer with a document specifying at least the risks covered and the risks excluded;

The deadline for informing the seller in the event of the assignment of the contract by the buyer;

The undertaking to provide the buyer, at least ten days before the scheduled date of departure, with the following information:

a) The name, address and telephone number of the seller's local representation or, failing that, the names, addresses and telephone numbers of local bodies likely to help the consumer in the event of difficulty or, failing that, the telephone number for establishing emergency contact with the seller;

b) For travel and stays by minors abroad, a telephone number and an address allowing direct contact to be established with the child or the person responsible for his or her stay on site;

The clause for the termination and reimbursement without penalty of the sums paid by the buyer in the event of non-compliance with the obligation to provide information provided for in 13° of Article R. 211-4;

The commitment to provide the buyer, in good time before the start of the trip or stay, with the departure and arrival times.

10.6 Article R211-7 9 Amended by Decree No. 2009-1650 of 23 December 2009 - art. 1

The buyer may assign his contract to an assignee who fulfils the same conditions as him to carry out the trip or stay, as long as this contract has not produced any effect. Unless a more favourable stipulation is made to the seller, the seller is required to inform the seller of his decision by any means allowing an acknowledgement of receipt to be obtained no later than seven days before the start of the trip. In the case of a cruise, this period is extended to fifteen days. This transfer is not subject, under any circumstances, to prior authorisation from the seller.

10.7 Article R211-8 Amended by Decree No. 2009-1650 of 23 December 2009 - art. 1

Where the contract expressly provides for the possibility of revising the price, within the limits provided for in Article L. 211-12, it must mention the precise methods of calculation, both upwards and downwards, price variations, and in particular the amount of transport costs and taxes

the currency or currencies that may affect the price of the trip or stay, the

the share of the price to which the variation applies, the rate of the currency or currencies used as a reference when establishing the price appearing in the contract.

10.8 Article R211-9 Amended by Decree No. 2009-1650 of 23 December 2009 - art. 1

When, before the buyer's departure, the seller is forced to make a modification to one of the essential elements of the contract, such as a significant increase in the price, and when the seller fails to comply with the obligation to provide information referred to in 13° of Article R. 211-4, the buyer may, without prejudice to any claims for compensation for any damage suffered, and after having been informed by the seller by any means enabling an acknowledgement of receipt to be obtained:

- either terminate the contract and obtain immediate reimbursement without penalty

the sums paid;

- either accept the modification or the substitute trip proposed by the seller;

an amendment to the contract specifying the changes made is then signed by the parties; Any reduction in price is deducted from any sums still due by the buyer and, if the payment already made by the latter exceeds the price of the modified service, the overpayment must be returned to him before the date of his departure.

10.9 Article R211-10 Amended by Decree No. 2009-1650 of 23 December 2009 - art. 1

In the case provided for in Article L. 211-14, when, before the buyer's departure, the seller cancels the trip or stay, he must inform the buyer by any means allowing an acknowledgement of receipt to be obtained; The buyer, without prejudice to any claims for compensation for any damage suffered, obtains from the seller the immediate reimbursement of the sums without penalty

Paid; In this case, the buyer receives compensation at least equal to the penalty he would have borne if the cancellation had occurred by him on that date. The provisions of this article shall in no way prevent the conclusion of an amicable agreement for the acceptance, by the buyer, of a substitute trip or stay proposed by the seller.

10.10 Article R211-11 When, after the departure of the buyer, the seller finds himself unable to provide a preponderant part of the services provided for in the contract representing a non-negligible percentage of the price honored by the buyer, the seller must immediately take the necessary steps to pay the

without prejudice to any claims for compensation for any damage suffered:

or offer services in lieu of the planned services, possibly bearing any additional price and, if the services accepted by the buyer are of inferior quality, the seller must reimburse him, upon his return, the price difference;

or if it cannot offer any replacement service or if these are refused by the buyer for valid reasons, provide the buyer, at no extra cost, with tickets to ensure his return under conditions that may be deemed equivalent to the place of departure or to another place accepted by both parties. The provisions of this article shall apply in the event of non-compliance with the obligation provided for in 13° of Article R. 211-4.

ONLINE BOOKING

The general terms and conditions of sale and cancellation related to the online reservation or reservation request are indicated precisely in the relevant forms.

You can request a copy of the general terms and conditions of sale at: accueil@zoo-tregomeur.com

Online booking solutions require you to tick the box "acceptance of the general terms and conditions of sale" before making any purchase.

Tourist taxes, if any, will be specified on the establishment's invoice.

They are not included in the amounts indicated at the time of booking.

The setting of these taxes is beyond the control of the company PARC ZOOLOGIQUE DE TREGOMEUR .

SECURE PAYMENT

For your financial transactions, the www.zoo-tregomeur.com site uses an external payment solution.

With this system, your credit card payment is made directly on the online bank's secure server.

At no time is your credit card number stored in the databases of the company PARC ZOOLOGIQUE DE TREGOMEUR.

PERSONAL DATA

All data collected on this site, by any means whatsoever, is for reserved use by the company PARC ZOOLOGIQUE DE TREGOMEUR.

In accordance with Article 34 of the amended Data Protection Act 78-17 of 6 January 1978 and the General Data Protection Regulation (EU Regulation 2016/679) or "GDPR", you have the right to access, modify, rectify and delete data concerning you.

To exercise this right, contact us by email at: accueil@zoo-tregomeur.com

DEFINITION

The term "Personal Data" refers to all personal information concerning Internet users. This is data voluntarily provided via the contact form on the website.

ACCEPTANCE OF THE TERMS OF USE

The Internet user acknowledges that he/she has read these General Terms and Conditions at the time of consultation and use of the website and expressly declares that he/she accepts them without reservation. As these General Terms and Conditions may be subject to change, the applicable terms and conditions are those in force and accessible on the website on the date of access to the site by the Internet user. The user acknowledges that he or she has been informed that this site is accessible without interruption, except in cases of force majeure, computer difficulties, difficulties related to communications networks or technical problems. For maintenance reasons, PARC ZOOLOGIQUE DE TREGOMEUR reserves the right to interrupt the site at any time. PARC ZOOLOGIQUE DE TREGOMEUR makes every effort to provide users with information and/or tools that are available and verified, but cannot be held responsible for errors, lack of availability of information and/or the presence of viruses on its site. In accordance with the French legislation in force (art. 40 of the law relating to information technology, files and freedoms of 6 January 1978 amended by the law of 6 August 2004), the Internet user has the right to access, modify, rectify and delete his or her personal data. In order to exercise this right, he can contact the company at the following address: accueil@zoo-tregomeur.com, accompanied by a copy of an identity document.

CONTACT FORM

The information collected on this site through the forms is subject to computer processing for the purpose of drawing up a commercial proposal.

The recipient of the data is: PARC ZOOLOGIQUE DE TREGOMEUR

In accordance with the Data Protection Act of 6 January 1978, you have the right to access and rectify information concerning you.

If you wish to exercise this right and obtain communication of information concerning you, contact us at the address above. acccueil@zoo-tregomeur.com

NEWSLETTERS

PARC ZOOLOGIQUE DE TREGOMEUR may be required to communicate commercial offers to any person who has made a reservation on the website. The contact's email address is stored in a computerized file and used exclusively for the periodic sending of newsletters to customers. According to the General Data Protection Regulation, it is kept for a period of less than 36 months and is only intended for the company PARC ZOOLOGIQUE DE TREGOMEUR. PARC ZOOLOGIQUE DE TREGOMEUR undertakes to take all necessary precautions to preserve the security of the data and, in particular, to prevent it from being distorted, damaged, or accessed by unauthorised third parties. According to article L34-5 of the French Postal and Electronic Communications Code, it is possible to unsubscribe from the newsletters of PARC ZOOLOGIQUE DE TREGOMEUR, free of charge. This request must be made to the following email address: accueil@zoo-tregomeur.com

In addition, you will find the possibility to unsubscribe thanks to detailed instructions included at the bottom of each email sent.

WEBSITE PUBLISHER :

• TREGOMEUR ZOOLOGICAL PARK

• Name of the manager : Olivier de LORGERIL

• Postal address : 1 Moulin Richard – 22590 Trégomeur

• Registered office : EURL PARC ZOOLOGIQUE DE TREGOMEUR – 1 Moulin de Richard – 22590 Trégomeur

• Tel : 02 96 79 01 07 (non-surcharged call)

• Mail : accueil@zoo-tregomeur.com

• Capital social : 5 000,00 €

• SIRET : 45309084700022

• Intra-community VAT number : VAT 45309084700022

• APE No : 9104Z

RIGHTS AND REPRODUCTION : 

The graphic charter of the site as well as the multimedia content are subject to copyright and protected by European law.

GOVERNING LAW :

The use of this website is governed by French law to the exclusion of any other legislation.